Clinical Solution Designer

The Role

The Clinical Solution Designer (CSD) works closely with Project Managers and directly with customers to gather study configuration needs, which are in accordance with the clinical study protocol. Serving as a vital link between non-technical stakeholders and technical teams, the CSD conducts customer workshops to gather and translate client requirements into clear, actionable user stories and tasks. These are then presented to and refined with technical teams prior to build configuration, ensuring a seamless and accurate setup of the eCOA platform.

• Collaborate closely with Project Managers, technical managers, solution developers, and testers to design project deliverables of varying complexity. Ensure solutions align with product capabilities while meeting client needs, balancing protocol requirements and delivery team constraints.
• Lead customer workshops and proof‑of‑concept sessions, showcasing questionnaire designs and mapping user and study journeys that align with client protocol objectives and study requirements.
• Serve as a subject matter expert (SME) during pre‑ and post‑sales activities, reviewing study protocols to recommend optimal solutions and utilizing internal configuration tools to create prototypes for clients.
• Foster a passion for technology and innovation in clinical research, advocating for innovative user‑centric trial designs tailored to client‑specific needs.
• Effectively communicate complex technical requirements and design considerations to non‑technical stakeholders, translating their requests into actionable language for technical teams.
• Plan and prioritise user stories, managing multiple project backlogs to ensure the efficient delivery of large, multifaceted eCOA studies.
• Address complex technical design challenges by developing innovative, thoughtful solutions.
• Gain deep expertise in tools, systems, core features, and design standards to deliver high‑quality outcomes, specialising in efficient, repeatable story design processes.
• Set and champion design standards and best practices within Delivery Services, ensuring high‑quality Jira hygiene and strict adherence to requirement and story best practices, particularly for questionnaire and study design.
• Stay engaged with the evolving Life Sciences technology landscape, developing industry expertise by attending and presenting at relevant conferences to enhance knowledge and visibility.

• Bachelor’s degree in Life Sciences, Clinical Research, or Information Technology
• Expert knowledge of clinical trial design and processes, with specialised expertise in ePRO/eCOA technologies
• In‑depth understanding of eClinical systems used in the pharmaceutical trial industry, including IRT, RTSM, EDC, eCOA, and ePRO
• Proficiency in Agile and other software development methodologies, with hands‑on experience applying them effectively
• Proven experience working within cross‑functional, technical, and global teams
• Demonstrated success managing multiple projects in fast‑paced, dynamic environments while prioritising effectively to achieve delivery goals
• Proven leadership ability to inspire and motivate teams in rapidly changing business conditions, maintaining a positive and proactive outlook
• Strong analytical, technical, and problem‑solving skills
• Exceptional interpersonal and communication skills, with the ability to build rapport and foster collaboration across diverse teams

• Experience using JIRA, Slack, Miro is advantageous

Benefits package:

• Unlimited Paid Time Off
• 401(k) Retirement Plan contribution
• Majority company funded benefits package incorporating Health, Dental and Medex2 coverage, and a selection of Vision plans
• Life and AD&D Insurance fully covered by uMotif
• Remote working solutions

uMotif’s mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e‑consent, symptom, eCOA, ePRO, and wearable device data. With…