Principal Associate, Business & Technology Process Management

Principal Associate, Business & Technology Process Management

The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As a Principal Associate on the Process Risk Optimization (PRO) Team, you will be responsible for working with business partners and other PRO team members to proactively identify and develop risk mitigation solutions for Capital One.

We are the first line of defense to help ensure our Company remains well-managed and strengthens its risk posture. Our team delivers strategic, value-added, and risk-based analysis to drive executive leadership decision-making. In this position, you will play a key role in supporting process-based assessments to identify and evaluate risks across various Enterprise Services functional areas, such as enterprise product management, cyber, network connectivity, development, cloud operations, data management, resiliency, and third party functions.

You will learn about Capital One’s internal operations as you develop subject matter expertise while collaborating with business partners to identify, assess, measure, monitor, control, and report process-level risks

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As a Principal Associate, you will support stakeholder interactions, handling logistics and creating deliverables in a fast-paced environment, all while working across multiple teams to drive successful project outcomes. In this role, you will:
Support PRO in advising business partners on risk, building subject matter knowledge and critical thinking to contribute to process improvements and risk reductions for Enterprise Services lines of business

Research novel trends in an ever-changing regulatory environment, as well as internal process changes, to improve existing risks and identify emerging risks

Support the PRO team in educating stakeholders on how to apply risk management principles in accordance with Enterprise frameworks and standards

Research new and emerging areas of risk and the dynamic regulatory environment to understand impacts on process areas

Support project and program delivery, draft deliverables in fast paced environment, and work across multiple work streams

Prioritize simultaneous projects and assessments, manage task deadlines, keep project team members informed, and proactively escalate issues

Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices

Support internal initiatives to drive efficiency and process improvements within and across teams

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 3 years of experience in process management, risk management, project management or cross functional projects and programs

At least 3 years of experience supporting, partnering, and interacting with internal or external business clients

Preferred Qualifications Bachelor's Degree or military experience

At least 4 years of experience in risk management or technology risk management

At least 5 years of experience in project, program, or portfolio management

At least 1 year of Financial Services industry experience

Experience with analysis of information security or technology threats and risks

Experience in the financial services industry, including familiarity with regulatory practices; governance, risk, and compliance; information and network security, AWS cloud; machine learning and artificial intelligence; data management; third party and contingent workforce; incident response.

Process development, documentation, or improvement experience

Experience in controls development, controls management, and reporting activities

Holds one or more of the following certifications: any security, technology, risk, project management, and/or audit certifications (e.g., CompTIA Security+, CompTIA Tech+, CompTIA Network+, CompTIA A+, CompTIA Project+, Systems…