Technical Analyst U.S. Citizenship

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. The Support Engineer will provide technical expertise and customer-facing support for Oracle Analytics Cloud (OAC) and Fusion Data Intelligence (FDI). This role is responsible for troubleshooting complex issues, assisting customers in solution adoption, and ensuring a high-quality support experience.

The ideal candidate has strong analytical skills, experience with Oracle Cloud applications, and a passion for resolving customer challenges.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 4 years of experience in a technical support or analytics engineering role.

• Oracle Analytics Cloud (OAC) – dashboards, RPD modeling, data visualization
• Fusion Data Intelligence / Fusion AI Data Platform (FDI/FAIDP) – pipelines, transformations, orchestration
• SQL, data warehousing, and performance tuning
• Familiarity with Oracle Cloud Infrastructure (OCI) services such as Object Storage, Data Integration, and Autonomous Database.
• Strong analytical, debugging, and problem-solving skills.
• Excellent communication and customer-handling abilities.

• Customer-first mindset with empathy and patience.
• Strong collaboration and cross-team communication abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Attention to detail and a structured approach to problem-solving.

• Experience Supporting Oracle Fusion Applications (HCM, SCM, ERP, CX).
• Working knowledge of REST APIs, JSON payloads, and data integrations.
• Python or scripting experience for debugging and automation.
• Knowledge of incident management tools (e.g., MOS, Service Now, Jira).
• Oracle certifications in OAC or FDI.

As a Sr. Support Engineer, you will Serve as a primary contact for customer issues related to Oracle Analytics Cloud (OAC) and Fusion Data Intelligence / Fusion AI Data Platform (FDI/FAIDP).

Troubleshoot and resolve technical problems involving dashboards, data models, pipelines, BI Publisher, RPD modeling, and semantic layers.

Diagnose issues related to data ingestion, ETL/ELT processes, FDI pipelines, orchestration jobs, and data refresh failures.

Analyze log files, error messages, and system performance metrics to identify root causes.

Work closely with Oracle Fusion Applications teams to understand data flows, subject areas, KPIs, and data lineage.

Support customers in configuring and optimizing OAC and FDI features, including data modeling, visualization, and pipeline orchestration.

Collaborate with product development teams by documenting defects, enhancement requests, and providing actionable insights.

Guide customers through best practices for security, performance tuning, and data governance.

Prepare knowledge articles, FAQs, troubleshooting guides, and technical documentation.

Ensure SLA compliance and deliver high-quality communication throughout the support lifecycle.

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US:
Hiring Range in USD from $24.95 to $60.63 per hour; from: $51,900 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.