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IT Support HelpDesk/Support Technical Support

Entry-Level Service Desk Analyst: ITIL & ServiceNow

Job in Dover, Kent County, Delaware, 19904, USA
Listing for: Cognizant
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 41600 USD Yearly USD 41600.00 YEAR
Job Description & How to Apply Below
A leading IT solutions provider is looking for a Service Desk Support Analyst to provide first-level technical support and customer service. Key responsibilities include managing tickets in Service Now, troubleshooting Windows, Microsoft 365, and network issues. The ideal candidate should have a Bachelor’s degree in Computer Science or related field, and certifications like ITIL Foundation. This entry-level role offers an annual salary of $41,600, with potential for performance-based incentives and various benefits including medical insurance and a 401(k) plan.
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