Health​/Human Service Case Manager II

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession.

Within this role as a Health/Human Service Case Manager II, you will determine initial and ongoing eligibility for all needs‑based benefits which includes Food Supplement Benefits (SNAP), Medical Assistance, Delaware Healthy Children’s Program (CHIP), Subsidized Childcare, and State Funded General Assistance (GA). You will also work closely with SNAP vendors, provide entry‑level counseling, case management, and make referrals for benefits DSS does not provide (such as Child Support, foreclosure assistance, or food closets).

Case managers will fulfill the diverse needs of vulnerable and low‑income residents by sharing information about benefits in a timely, accurate manner.

• Interview client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develop a comprehensive cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions (service plans may include job training and employability, housing, general public assistance, in‑home services and supports or home‑delivered meals, de‑escalation techniques, peer services, or skill development).
• Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorize and recommend necessary changes and adjustments.
• Maintain comprehensive case records, summaries, statistical and narrative reports, and complete required forms.
• Establish effective working relationships with clients, family, community, and professional sources.
• Provide guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provide information and case coordination on‑site, via email or telephone to individuals or groups.
• Supply information and respond to inquiries regarding services for clients, family, community, and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Perform other related duties as required.

• Six months’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months’ experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months’ experience in narrative report writing.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Sessions are held…