Front Office Assistant Lead

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: BH Medical Group Physician Practices

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE: 17.83 - 26.75

HOURLY

General

Summary:



Under the direction of site management, the Front Office Leads perform various duties which enable a physician's office to carry out its daily work and business efficiently. Responsible for leading the functions of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting within the doctor's office. Promote excellent customer service.

Responsibilities:

1. Supervise daily activities of assigned Front-Office Assistant staff. Provide input into performance evaluations. Recommend performance improvement, when appropriate, and assist in execution of the same.
2. Participate in interview activities and recommendations for hire of applicants into the Front-Office Assistant position.
3. Assist in the development and implementation of office policies and procedures
4. Assist the office in all aspects of the daily operations, as needed, including, but not limited to, back-up support for the supervisor.
5. Greet patient and families upon arrival and initiate all proper forms for the medical and financial record, obtaining the patient and/or responsible party's signature as necessary.
6. Performs patient registration. Obtains insurance authorizations, following current insurance authorization procedures & manages authorization/referral work queues.
7. Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
8. Oversee the scheduling of surgery procedures for patients.
9. Assist in maintaining daily operations to include, but not limited to, staffing coverage, purchasing, supply ordering, staff check-in, efficient patient flow and all other issues which can affect operations
10. Coordinate the training and professional development activities of the clerical staff, in conjunction with the supervisor. Share knowledge, skills, and experience with colleagues and peers.
11. Maintain all clerical logs. Report and discuss discrepancies with supervisor to identify areas for improvement and assist in development of an action plan. Monitor action plan and progress at the staff level.
12. Provide coverage, monitoring and reporting for timekeeping.
13. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and

Experience:

• Education:
  
  High School Diploma or GED
  
  ;
• Credential(s):
  None Required
  ;
• Experience:
  
  Required: Three years of clerical, office and customer service experience in a healthcare environment. Prior experience in front office lead duties such as with supervising front office activities / assisting with onboarding & training of new clerical staff / acting as back up for the supervisor.
  
  Preferred: 4+ years clerical, office and customer service experience in a healthcare environment including one year of demonstrated leadership.

Preferred Education, Credential(s) and

Experience:

• Education:
  
  Associate Degree
  Related field
• Credential(s):
  Certified Medical Manager
• Experience:

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