Ombudsman - Public Service

Job in Dover, Kent County, Delaware, 19904, USA

Listing for: National Association of Regulatory Utility Commissioners

Full Time position
Listed on 2026-03-13

Job specializations:

Government
PR / Communications, Government Administration

Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR

Position: Ombudsman - Public Service Commission

This position has three primary responsibilities within the PSC:

Act as the PSC legislative liaison, including drafting and reviewing legislation and advising the Executive Director on impacts of proposed legislation on the PSC and utility customers.

Manage the PSC website and social media accounts, and

Handle public utility complaints from customers or elected officials.

The Ombudsman also represents the PSC staff in community meetings and may testify in legislative committee meetings.

Three years experience in public relations, media relations or communicationssuch asestablishing and promoting a positive image with the public and informing or influencing specific audiences using internal and external communications such as public forums, journalism, writing, marketing, advertising, promotions, or special events.

Three years experience in program evaluation which includes evaluating programs and services to identify problems, determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.

Three years experience in recommending alternatives, improvements, courses of action and other changes based on findings.

Six months experience in developing policies or procedures.

Six months experience in interacting with legislators, cabinet officials or interest groups as a liaison.

Six months experience in interpretingpublic utilitylaws, rules, regulations, standards, policies and procedures.

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