Senior Conversation Designer

Senior Conversation Designer

Req number:

R7204

Employment type:

Full time

Worksite flexibility:

Remote

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Senior Conversation Designer ready to take us to the next level! If you have expertise in creating intuitive conversational flows for virtual agents, human‑centered design thinking, and a strong portfolio showcasing voice or text‑based interactions, and are looking for your next career move, apply now.

We are looking for a Senior Conversation Designer who can conceptualize, develop, and deliver compelling natural language interactions for our members and the healthcare providers that serve them. As a Senior Conversation Designer on the Digital Innovation Acceleration team, you’ll expand upon your existing skillset and passion for conversational problem solving and help define the multimodal conversational experiences for our family of chatbots, as well as our emerging voice assistant products.

This position will be a full‑time
contract and remote .

Due to the specific legal and contractual requirements associated with this position, only US Citizens will be considered for this role. Candidates must be able to work directly on CAI's W2.

• Gather technical and product‑specific requirements, create dialogs and flows, and build prototypes to create expressive, scalable, and intuitive conversational content for Voicebots, Virtual Assistants, and omnichannel conversational interfaces, ensuring consistent, innovative experiences across channels
• Contribute to the development of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for all end‑users that aligns with organizational content principles
• Facilitate human‑centered experience and product changes using data gathered from user interaction with conversational products, while balancing business needs and feedback from senior subject experts
• Foster collaboration across multiple teams to solve challenging healthcare needs with human‑centered design thinking, and communicate solutions with language and storytelling that is on brand
• Deliver thoughtful and complete user needs analysis, with clearly prioritized and defined user workflows to inform development and architectural requirements
• Partner with research insight teams to assess user behavior and language, uncover hidden needs, summarize insights, and communicate them to drive continuous improvement and test prototypes with end‑users
• Champion Conversation Design as a practice, driving cultural change, challenging the status quo, and reimagining customer experiences across channels. Continuously grow your depth of knowledge and apply it to evolve or craft new product opportunities
• Other duties as assigned or requested

Required:

• Bachelor’s degree in Human‑Computer Interaction (HCI), UX Design, UX Content, or a related field, or relevant experience/education in lieu of a bachelor’s degree
• 5 years of experience with a strong portfolio showcasing voice and/or text‑based conversational flows for virtual agents or virtual assistants that demonstrate how users complete simple and complex tasks, along with examples of mobile application, responsive web, and other digital interface design capabilities
• 3 years of technical knowledge of conversational design fundamentals, with demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants
• 3 years of effective verbal and written communication skills, with emphasis on grammar and clear language, and the ability to write in different…