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Senior CSR Lead & Coach — Call Center Operations

Job in Dover, Kent County, Delaware, 19904, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Call Center / Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A leading consulting firm is seeking a Senior Customer Service representative in Dover, Delaware, responsible for coaching and leading a team of Customer Service Agents. The ideal candidate will have at least 2 years of call center experience and a strong ability in customer service leadership. This position involves monitoring calls, ensuring service level agreements are met, and supporting operational tasks.

The role offers competitive compensation and potential opportunities for growth.
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Position Requirements
10+ Years work experience
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