Client Success Manager

Client Success Manager

Company: MMIT

Location:

Remote, United States

Date Posted:
Jan 5, 2026

Employment Type:

Full Time

Job : R-1667

Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies. Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcare’s most complex challenges.

MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions. MMIT’s product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence.

In 2022, MMIT joined forces with other market‑leading pharmaceutical‑solutions providers—Evaluate, Citeline, Panalgoand The Dedham Group—to launch Norstella, which aims to deliver must‑have answers for critical strategic and commercial decision‑making along the entire drug development journey.

MMIT's Client Success team has the overall responsibility for the retention and growth of MMIT’s Market Access customers. This position will partner directly with clients to advance our joint mission to smooth patient access to therapies, by ensuring successful deployment, adoption, and utilization of MMIT’s products and services. The CSM is directly responsible for driving client outcomes and building long‑term relationships that result in positive retention and growth of their assigned client segment.

• Maintain positive net revenue retention across named clients in their assigned client segment.
• Partner closely with Commercial partners (Sellers, Strategic Account Management, Business Development) on whitespace strategy and leverage existing relationships to generate leads and nurture opportunities.
• Earn reference status in >80% of MMIT clients.

• Responsible for understanding client priorities, use cases, definition of success, and actions required to accelerate time to value.
• Build and manage day‑to‑day relationships with all client stakeholders (decision makers, influencers, end users, etc.) across multiple brands and Market Access functions (Insights & Analytics, Payer Marketing, Field Teams, Contracting/Rebating, etc.). CSMs are the face of MMIT and are responsible for ensuring these stakeholders understand who we are, what we do, and how we are evolving as an organization. These relationships are continuously evolving as our clients adopt new use cases across various teams, and as stakeholders transition in and out of roles.
• Meet regularly with clients to build relationships, review use cases and recent Market Access updates, review open projects and training plans, discuss open questions/needs/support. Provide client education, training, and strategic guidance on how to leverage MMIT’s data and platforms to achieve priority use cases.
• Perform regular Partnership Reviews to ensure ongoing alignment on customer business/brand strategy and reflect on our partnership. Key objectives include – brand strategy and pipeline updates, key personas and use cases, recent engagement and strategic initiatives, feedback on partnership, upcoming engagement to drive outcomes.

• Actively review a variety of leading indicators of account health to determine risk, and are accountable for defining, implementing, and leading risk mitigation plans.
• Serve as an advocate and quarterback, representing the voice of the client, when partnering with internal teams (Client Services, Data Operations, Product Management, etc.).
• Act as the internal and external escalation point of contact for any known or emerging client issues.
• And other duties as assigned.

• Bachelor's degree in marketing/business or related discipline.
• 5+ years’ experience in account management and/or leading client relationships. Mastered client management best…