Membership Recruiter

Title Membership Recruiter Location Dover Castle, Dover, Kent, CT16 1HU
Salary £12.39 per hour/ 20 hours per week over 5 days April to October, zero hours November to March/ permanent
* All salaries will increase following the NLW rise on 1st April 2025 to a minimum of £12.71 per hour
* Job type Permanent

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures.

And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Membership Recruiter to join us at Dover Castle working 20 hours per week switching to zero hours during the winter.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

With over 2000 years of history Dover Castle, also known as the 'Key to England' is spectacularly located on top of the White Cliffs of Dover. From the impressive Great Tower, Henry IIs medieval palace to the Secret Wartime Tunnels plus the extensive grounds, there really is something to interest everyone.

By joining us as a Dover Castle Membership Recruiter, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will engage and inspire them to become members of English Heritage, helping them to see and do more at our properties whilst helping us to secure our long term future of the Charity.

You will be confident in talking to our visitors and will thrive on exceeding targets for your team.

If you have a genuine enthusiasm for engaging with people, providing an outstanding welcome and at the same time relish the opportunity to turn engagement into English Heritage membership, this could be the role for you.

Some paid or voluntary experience with the public is beneficial but full training and support is provided. There will be requirement to work weekends and Bank Holidays, more information will be provided at interview.

• The opportunity for career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to go to some of our great live music and history events
• Free access to all English Heritage sites for you, and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to 10%

o find out more about us and what we do, please register via one of the links below join us at one of our webinars.

Friday 23rd January am-12.30pm

Wednesday 4th February 2026 6-7pm

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally.

These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Abi Terry, Visitor Welcome Manager, on Abigail.

T No agencies please.

Our interview and offer process will take place week commencing 9th February 2026, with new starters joining in the week of 23rd March 2026.

Find out more about us and what we do:  You can also meet some of our people and hear about why they enjoy working with us:

You will need to refer to the following documents when completing your application.