Desk Controller

Position: Hire Desk Controller (Permanent)
As our Hire Desk Controller, you'll be the central point of contact for all plant hire bookings. You will ensure the smooth coordination of fleet operations, manage customer requests, and maintain high levels of service. This is a fast-paced, rewarding role perfect for someone who thrives on organisation, problem-solving, and teamwork.

Key Responsibilities:

Manage the hire desk, scheduling plant and equipment hires efficiently

Handle customer enquiries via phone, email, and in person

Coordinate deliveries and collections with drivers and field teams

Maintain accurate hire agreements, records, and documentation

Liaise with operations to ensure fleet availability and maintenance scheduling

Support the team with administrative tasks, invoicing, and reporting

Skills & Experience Required

Experience in a hire desk or plant hire operations role

Excellent organisation and multitasking skills

Strong customer service and communication skills

Comfortable using hire/fleet management software

Knowledge of HSE regulations and plant hire compliance is a plus

Ability to work effectively under pressure in a busy operational environment

What We Offer

Competitive salary: £35,000 - £40,000 per year

Friendly, supportive team in a growing, family-run business

How to Apply

If you're an experienced Hire Desk Controller looking for your next challenge, we would love to hear from you