Assistant Store Manager; Store

Job Description

Join Game Stop as a Full Time Assistant Store Manager. We are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers.

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences.

Essential Job Duties And Responsibilities

• Provide best-in-class guest service and respond to guest questions/concerns quickly, effectively, and courteously.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system.
• Respond to guest comments or questions in person or on the phone and answer phone calls promptly, courteously, and professionally.
• Promote Game Stop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.
• Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
• Process defectives/recalls and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety and identify and immediately address potentially hazardous situations.
• Assist in maintaining store records/files in a neat and organized manner and help ensure that manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Consistently adhere to Game Stop policies and procedures.
• Adhere to all opening and closing procedures.

QUALIFICATIONS

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job

Skills And Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work…