Customer Service Representative

Company Overview:

PFP Logistics is a third-party (3PL) Staffing Company that works in Warehouses' Shipping and Receiving Departments across the nation.

Provide timely, courteous support to customers while coordinating administrative and clerical functions that support daily warehouse operations.

• Monday - Friday
• $13 an hour

• Respond to customer inquiries regarding orders, shipments, inventory, and service issues.
• Process work orders, track shipments, and update inventory records.
• Act as liaison between customers, warehouse, and office for account support and invoicing.
• Resolve OS&D (Over, Short & Damaged) and refused product issues.
• Schedule loads and maintain reports to ensure loads are completed and closed.
• Verify invoice accuracy and maintain order documentation and files.
• Answer phones, greet visitors, and provide general clerical support.
• Communicate customer feedback to management and assist with additional duties as needed.

• Background Check
• High school diploma or general education degree (GED).
• 0-2 years of related work experience.
• Knowledge of Warehouse Management Systems.
• Knowledge of Microsoft Office Suite.
• Desktop computers.
• Accurate typing and data entry skills.