Customer Service and Circulation Assistant

Customer Service and Circulation Assistant

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Job Title: Customer Service and Circulation Assistant

Location: SGSC - Douglas Campus (Main)

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 286942

Join our Team at South Georgia State College! South Georgia State College is a residential state college of the University System of Georgia (USG). SGSC focuses on a core of strong teaching and personalized academic advising. It has a long and distinguished tradition of serving the people of Georgia. Students pursue associate degrees in 20 programs of study, eight (5) bachelor
¿ s degrees programs which are transferrable to other institutions or prepare them for careers in a variety of fields and South Georgia State College institution has given residents in South Georgia a chance to further their education since the early 1900s.

Location

Douglas Campus is located at 100 West College Park Drive| Douglas| GA | 31533

Waycross Campus is located at 2001 S. Georgia Pkwy| Waycross| GA |31503

Valdosta Entry Program is located at 1500 N. Patterson Street| Valdosta| GA |31698

Serve as the first point of contact for patrons entering the library ensuring a welcoming and positive environment conducive to study and learning. Supervise circulation activities and provide basic reference assistance, collection maintenance, and oversight of student workers. Employees of this class are expected to take initiative and work independently following established practices, policies, and procedures.

• Maintain circulation desk functions including charging/discharging materials, processing reserves, overseeing patron accounts, receiving monies for fees, and ensuring policy adherence.

• Liaison with financial aid to identify student workers; make hiring recommendations of student workers.
• Create schedules, train, supervise, approve time sheets, and evaluate student workers.

• Supervise shelving and shelf-reading and copi collection maintenance activities.
• Assist with collection retrieval and inventory.

• Open and close the library facility as scheduled and secure Classroom 127 between classes.
• Perform routine clerical duties such as answer phones and maintain lists and schedules.
• Collect and compile statistical data and submit various circulation related reports.
• Ensure furniture and equipment located in public areas are in good order including monitoring for leaks incênd enigmatic building deficiencies.

• Perform all other duties as assigned by supervisor.

• Provide excellent customer service to library students, faculty, staff, and other patrons.
• Communicate effectively with patrons to locate materials, answer basic information and reference questions, advise library policies, and assist in the use of printers and photocopiers.
• Monitor public areas for usage, activity, and acceptable conduct and assist with customer issues and concerns.
• Create library displays, bulletin boards and signage; assist with library events and activities.

• Associate's Degree or two years of experience as a library assistant or equivalent combination of education and experience.

• Strong computer skills

• Customer Service experience

• Experience with automated library systems
• Experience working in an academic library
• Supervisory experience

Proposed Salary:
Commensurate with experience.

• Transcripts
• List of References

• Ability to communicate effectively and follow oral and written instructions.
• Ability to search and retrieve information effectively from traditional library sources, online library catalogs, electronic databases, and the Internet.
• Ability to compile statistics and…