Field Service technician II

Field Service Technician II

Pay Rate: $18.00-$21.00 per hour

Overview

The Field Service Technician II provides on-site technical support to external customers, ensuring the reliable operation, maintenance, and repair of automated equipment. This role supports day-to-day service activities in a fast-paced, customer-focused environment and requires strong troubleshooting skills, attention to detail, and effective communication.

Responsibilities

* Provide on-site troubleshooting, repair, and preventative maintenance for automated machines and equipment in accordance with established procedures and guidelines.

* Diagnose electro-mechanical issues and perform corrective actions to restore equipment functionality.

* Adjust machine settings and configurations to meet operational specifications and service requirements.

* Read and interpret blueprints, schematics, and diagrams to properly position, secure, and service equipment.

* Utilize a variety of hand and power tools to complete service tasks safely and efficiently.

* Communicate clearly with customers, internal teams, and stakeholders regarding service activities and equipment status.

* Maintain accurate service documentation and adhere to quality and safety standards.

* Manage multiple service tasks simultaneously while maintaining attention to detail and service quality.

Basic Qualifications

* Associate's degree (or equivalent experience) in Computer Science, Electronics, Mechanics, or a related field.

* 3-5 years of experience in a related field service or technical support role.

* Strong electro-mechanical troubleshooting background.

* Experience working with a wide range of tools and diagnostic equipment.

* Working knowledge of electrical, mechanical, and control components of automation systems.

* Proficiency with Microsoft Office applications, including Outlook.

* Strong written and verbal communication skills with customers, team members, and leadership.

* Ability to work independently, prioritize tasks, and meet deadlines in a client-driven environment.