Service Technician - Level I

Job Department:
Franchise Marketing Equipment

Reports to:

Franchise Equipment Manager

Work Schedule:

Varies

Job Type: Regular

FLSA Status:
Non-Exempt

Amount of

Travel Required:

Varies

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best beverage portfolio in the country, which includes several beloved global and regional brands. The Service Technician is a key member of the Franchise Support Team responsible for driving to customers, troubleshooting, repairs, maintaining and installing all assigned customer owned, company owned, vending and food service equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, and holidays.
• Receives, implements, and completes service calls from Buffalo Rock customers.
• Makes repairs, activates, and deactivates machines.
• Drives a company vehicle to complete job orders.
• Maintains correct parts inventory on truck to service customer's equipment.
• Transports and returns all used parts/components to the ME department to capture warranties/remanufacturing.
• Operates a handheld device to record daily activities.
• Documents and maintains administrative requirements through BRC Technology.
• Assesses safety within a job situation and requests assistance if needed.
• Maintains requirements of EPA when dealing with refrigeration and topics governed by that agency.
• Communicates effectively with Sales Department, Management and Buffalo Rock's customers.
• Works an on-call rotation schedule as determined by management.
• Must have ability to transmit handheld data to server.
• Must park service vehicle in a secure/safe place while on and off duty.
• Attends and/or participates in all scheduled meetings as directed.
• Adheres to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• May be required to load/unload product during installation and repair of equipment.
• Reports to work as scheduled in a clean work uniform.
• Keeps vehicle clean, well-maintained and in an orderly condition.
• Uses all provided safety equipment and operates all equipment/vehicles in a safe manner.
• Required to complete other activities assigned by supervisor.

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee-partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock’s Purpose of “Building brands through legendary service and remarkable people.”

• Must meet qualifications for Tech Level I in addition to the following…
• Graduate of a two-year trade school in Refrigeration, Small Appliance, Auto Mechanics, Electronics or related courses or two years on the job training in like industry (i.e., refrigeration, plumbing, electrical components, etc.)
• Required to take and pass both written and hands-on test for Tech Level II at 80% or higher

• Must meet qualifications for Tech Level II in addition to the following…
• Must be refrigeration handling certified
• Required to take and pass both written and…