Business Development Advisor​/Service Coordinator

At Home Instead, care is more than a service—it’s a promise. We’re seeking a Service Coordinator who is passionate about serving seniors and supporting families by ensuring care is delivered with compassion, consistency, and dignity. This role sits at the heart of our mission, connecting families to the care they need while coordinating services that allow seniors to remain safe and comfortable at home.

The Service Coordinator serves as a primary point of contact for clients and families, managing client intake, service coordination, and ongoing support. This role is responsible for conducting consultations, coordinating care start-ups, supporting service adjustments, and responding to client and family needs to ensure continuity of care, satisfaction, and quality outcomes. The Service Coordinator works closely with the Client Care Coordinator and internal teams to communicate service changes, resolve concerns, and maintain accurate documentation, while supporting compliance with company policies and HIPAA standards and delivering compassionate, client-centered service to seniors and others needing caregiver assistance.

Recognized by Forbes as one of the Top 5 Companies to Work for in Alabama in 2025 and named the #1 Home Care Company in the state, Home Instead exists to bring dignity, comfort, and compassion to seniors in our communities. At Home Instead of Dothan, we honor the heart behind caregiving and intentionally create a culture that supports those who are called to serve seniors and families with purpose, respect, and care.

• Weekly Pay, Mileage and Bonuses
• Flexible scheduling tailored to your availability.
• Feel valued and celebrated for your dedication.
• Support from a team that feels like family.
• PAID ongoing training and professional development.
• Convenient Direct Deposit.
• AFLAC Supplemental Insurance
• Simple IRA retirement plan.

• Manage and maintain Referral Partner Network (RPN) accounts and relationships
• Participate in local community outreach, networking, and events to promote Home Instead services
• Deliver presentations and educational outreach to referral partners and community groups
• Support social media posting and engagement aligned with marketing initiatives
  
  Serve as a point of contact for clients and families, supporting intake, service coordination, and ongoing communication
• Assist with care start-ups, service changes, and coordination with internal teams to ensure continuity of care
• Respond to client and family inquiries with professionalism and compassion
• Document marketing activities, client interactions, and contacts accurately in Salesforce/Well Sky
• Maintain organized digital records and reports in compliance with company policies and HIPAA standards
• Represent the organization professionally and mission-driven in the community and with clients

• Strong public speaking and presentation skills (required)
• Strong computer skills (required)
• Salesforce, Wells Sky or CRM experience preferred
• Social media familiarity
• Reliable transportation and ability to travel locally
• Strong communication, organization, and time-management skills

Full time with flexible hours. Local travel and community engagement required.

Apply Today and Start Your Journey with Home Instead - Where Your Care Counts!

Home Instead franchise is independently owned and operated.