Customer Service Executive

Customer Service Executive / Claims Handler
Location: Christchurch (Hybrid working after probation)
Salary :£26,200 starting salary - rising to £30300 within 12-24 months
Hours :Full-time Permanent
Start dates: 16th March 2026

Dynamite Recruitment is recruiting on behalf of a large, well-established company based in Christchurch who are expanding their Claims and Customer Service team.

This role is ideal for candidates with customer service, call centre, retail, hospitality, or contact centre experience who are looking for a stable role with progression and long-term development.

Key responsibilities
As a Customer Service Executive / Claims Handler, you will:

• Handle inbound calls and written correspondence relating to insurance claims
• Manage claims from first contact through to completion
• Assess claims in line with policy terms and conditions
• Pay valid claims accurately and without delay
• Clearly explain outcomes to customers when claims are not covered
• Identify and escalate potentially fraudulent activity
• Liaise with third parties to resolve queries and recover costs
• Carry out calculations, including exchange rates, to ensure accurate payments
• Maintain accurate records on internal claims management systems
• Provide a calm, supportive, and professional service to customers

Working hours

• Monday to Friday: 8:00am - 6:15pm (rota basis)
• Saturday: 8:00am - 4:30pm (1 in 6 Saturdays)
• Hybrid working available after training and probation

Skills and experience required

• Previous experience in a customer service role (retail, hospitality, call centre, contact centre, or similar)
• Strong verbal and written communication skills
• Ability to work under pressure and manage multiple tasks
• High attention to detail and accuracy
• Confident using computer systems
• Good numeracy skills
• Ability to remain calm and professional on high-volume calls
• Empathy and a customer-focused approach

Salary and benefits

• £26,200 starting salary
• Salary increases up to £33,000 within 12-24 months
• Free on-site parking
• Hybrid working after probation
• Free Health Cash Plan (dental, prescriptions, and more)
• Free annual travel insurance (subject to criteria)
• Discounts on insurance products
• On-site gym and social facilities
• Ongoing training and career progression
• Pus many more !

How to apply
If you are looking for a Customer Service job in Christchurch with hybrid working, progression, and strong benefits, please apply now with your CV.
Early applications are encouraged due to high interest.