Customer Service Executive

Customer Service Executive / Claims Handler

Location:

Christchurch (Hybrid working after probation)
Salary :£26,200 starting salary - rising to £30300 within 12-24 months
Hours :

Full-time | Permanent
Start dates: 16th  March 2026
 
Dynamite Recruitment is recruiting on behalf of a large, well-established company based in Christchurch who are expanding their Claims and Customer Service team.

This role is ideal for candidates with customer service, call centre, retail, hospitality, or contact centre experience who are looking for a stable role with progression and long-term development.
 
Key responsibilities
As a Customer Service Executive / Claims Handler, you will:
 
Handle inbound calls and written correspondence relating to insurance claims
Manage claims from first contact through to completion
Assess claims in line with policy terms and conditions
Pay valid claims accurately and without delay
Clearly explain outcomes to customers when claims are not covered
Identify and escalate potentially fraudulent activity
Liaise with third parties to resolve queries and recover costs
Carry out calculations, including exchange rates, to ensure accurate payments
Maintain accurate records on internal claims management systems
Provide a calm, supportive, and professional service to customers   
Working hours
 
Monday to Friday: 8:00am - 6:15pm (rota basis)
Saturday: 8:00am - 4:30pm (1 in 6 Saturdays)
Hybrid working available after training and probation   
Skills and experience required
 
Previous experience in a customer service role (retail, hospitality, call centre, contact centre, or similar)
Strong verbal and written communication skills
Ability to work under pressure and manage multiple tasks
High attention to detail and accuracy
Confident using computer systems
Good numeracy skills
Ability to remain calm and professional on high-volume calls
Empathy and a customer-focused approach  Salary and benefits
 
£26,200 starting salary
Salary increases up to £33,000 within 12-24 months
Free on-site parking
Hybrid working after probation
Free Health Cash Plan (dental, prescriptions, and more)
Free annual travel insurance (subject to criteria)
Discounts on insurance products
On-site gym and social facilities
Ongoing training and career progression
Pus many more !

How to apply

If you are looking for a Customer Service job in Christchurch with hybrid working, progression, and strong benefits, please apply now with your CV.
Early applications are encouraged due to high interest