Rota Administrator

We are seeking a highly organised and proactive Rota Administrator to join our Surrey Out-of-Hours team in Dorking. This is a pivotal role where you will work closely with operational and clinical staff to ensure that our service is fully staffed and running smoothly. Reporting to the Regional Rota Manager, you will play a key part in maintaining the accuracy and timeliness of rotas that underpin the delivery of safe and effective patient care.

As part of the rota team, you will be responsible for planning and producing rotas that meet the needs of both clinical and non-clinical staff. This requires excellent attention to detail, strong communication skills, and the ability to balance competing priorities in a fast-paced environment. You will be using systems such as Rota Master and Adastra to manage schedules, track compliance, and ensure payroll accuracy.

This role is ideal for someone who thrives on problem-solving and enjoys working collaboratively with colleagues across different functions. You will be liaising with medical leads, recruitment managers, and operational teams to onboard new clinicians, manage annual leave, and respond to rota queries. Your work will directly contribute to the smooth running of our Out-of-Hours service, ensuring patients receive the care they need when they need it most.

This is a part time role between 15 17.5 hours per week. Monday to Friday shifts between , shift pattern to be discussed #LI-MS1

• Producing accurate and timely rotas for operational and clinical staff using Rota Master.
• Finalising and issuing rotas, subject to approval, and updating systems for payroll purposes.
• Managing rota queries, changes, and filling vacant shifts quickly and effectively.
• Onboarding new clinicians, ensuring training and compliance before their first shift.
• Monitoring and reporting trends such as late arrivals or no-shows.
• Supporting operational teams with scheduling for appointments, home visits, and triage resources.
• Entering surgery cover rotas into Adastra and managing annual leave requests.
• Assisting with rota-related complaints and providing other administrative support as required.

• Strong organisational skills with the ability to prioritise workload and adapt to changing demands.
• Excellent communication and influencing skills to build relationships across clinical and operational teams.
• Confidence in using Microsoft Office and the ability to manipulate database information.
• Accuracy with numbers and strong verbal reasoning skills.
• A team player who can also work independently, make decisions, and act on them.
• Comfortable working under pressure with deadlines and interruptions.
• High levels of interpersonal skills, professionalism, and commitment to confidentiality.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.