Receptionist, Administrative​/Clerical

Receptionist – Dorking Manor Care Home

At Hamberley, we believe that our residents deserve something "Extra Special, Every Day" and we are recruiting a Receptionist to help us achieve our goals.

As our receptionist, you will be responsible for maintaining the Reception area at a high standard, greeting and directing visitors, family members, residents, district nurses and contractors, and serving as the first point of contact for all visitors and third parties.

• Maintain the Reception area of the home at a high standard at all times.
• Welcome and direct visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Serve as the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answer incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

• Demonstrable experience working in a Customer Service/Receptionist and/or Administrative environment or a similar role.
• Proficiency in Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Demonstrated ability to share our values and exhibit a "Can-Do" flexible team‑worker, problem‑solver attitude, passion for what they do, manage a diverse and demanding workload, think out of the box, and be open to doing things differently.
• Disability Confident (our employer is Disability Confident).

• 28 days holiday inclusive of Bank Holidays.
• Quality‑linked bonus scheme tied to our CQC/CI quality rating.
• Workplace pension for your future security.
• A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do.
• Excellent training and career development opportunities.
• Employee Assistance Programme and occupational health and wellbeing support services.
• Everyday saving perks – access to a wide range of retail discounts and savings.
• Free on‑site parking.
• Refer a Friend bonus – earn up to £750 per successful referral.

• Week 1 – Thursday & Friday
• Week 2 – Saturday & Sunday

Dorking Manor is a luxurious care home in Dorking, Surrey, part of the award‑winning Hamberley Care Homes. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on‑site luxury spa offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

We are a Disability Confident employer and will normally offer an interview to any applicant that declares a disability and meets the minimum criteria for the job. For more details, please visit our website.