Property Services Administrator

Location:
Hybrid (with one day a week in our Dorchester office).
Hours: 16.5 hours per week Mon/Tue/Fri, )
About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

This is a crucial role in ensuring the smooth running of our customer‑focused responsive repairs service. You’ll provide comprehensive administrative support to our East & West regions and work closely with colleagues in our Property Services, Customer Services and Housing teams.

We’re looking for someone who is organised, detail‑oriented, and enjoys bringing structure and efficiency to a busy team. This administration role is central to keeping our operations running smoothly, so we need someone who can juggle multiple tasks, prioritise effectively, and stay calm under pressure. A knack for problem‑solving and a proactive approach to challenges are key.

You will need:

• Experience of working in a busy, customer‑facing environment.
• An empathetic touch and ability to offer solutions to problems.
• To be assertive where necessary, saying “no” when appropriate, whilst remaining sensitive and calm.
• To be able to provide excellent services with a quick turnaround.
• Excellent IT skills with the aptitude to use specialist software (training provided).

Annual Leave:
Starting at 19.5 days annual leave, including bank holidays (32 days FTE) plus 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension:
Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

A personal note from Hannah Whitely, your hiring manager:

“At Hastoe, we pride ourselves on being a supportive and collaborative team. We value people who bring a positive attitude and are willing to learn and grow with us. In this role, you’ll have the opportunity to work closely with colleagues across different teams, making it a great opportunity for someone who enjoys variety and building strong working relationships. If you’re someone who takes pride in their work, loves being part of a team, and wants to contribute to a company that makes a real difference to people’s lives, we’d love to welcome you to Hastoe!”

We will be conducting interviews as recruitment progresses and may close the vacancy early. We recommend applying early.