Ward Clerk - Ridgeway Ward

Job Summary

We are looking for an organised and proactive Ward Clerk to provide high‑quality clerical and administrative support to our busy ward team. The role serves as the first point of contact for patients, visitors, and staff, ensuring efficient, confidential administrative support to the clinical team and maintaining accurate record‑keeping.

• Provide general non‑clinical advice, information and guidance to patients, clients, relatives and carers.
• Use hospital computer systems effectively to ensure accurate and timely recording of patient information and maintain record‑keeping functions.
• Ensure filing and documentation with patient case notes comply with trust and departmental standards.
• Maintain clerical systems and uphold strict confidentiality in line with Health Records Operational Policy and Record‑Keeping Standards.
• Handle telephone and face‑to‑face enquiries from patients, relatives and staff professionally, consulting clinical staff when necessary.
• Attend and participate in ward meetings as required.
• Work collaboratively within the team to provide cross‑cover and support colleagues.
• Organise and complete tasks to required standards within agreed time frames.
• Perform general administrative duties, including emailing, photocopying and maintaining documentation.
• Actively contribute as a team member and participate constructively in the annual appraisal process.

At Dorset County Hospital NHS Foundation Trust (DCHFT) we pride ourselves on the care we provide for our patients and on the culture we are creating for our staff. We work hard to create a fair, inclusive environment for our staff and are committed to celebrating diversity and inclusivity.

Our mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

• Previous experience within a clerical capacity.
• Understanding of confidentiality and the requirement for its maintenance.
• Educated to GCSE level or equivalent, including English and Maths.
• Evidence of keyboard skills.
• Evidence of ability to work on own initiative and as part of a team.
• Ability to prioritise workload and meet specified standards and time‑scales.
• Ability to communicate effectively with staff, patients and the general public.

• Previous experience working with Patient Administration Systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Employer:

Dorset County Hospital NHS Foundation Trust
Address:
Dorset County Hospital, Williams Avenue, Dorchester, DT12 JY
Website:

Post:
Ward Clerk – Ridgeway Ward
Band: 2
Salary: £24,465 per annum (pro rata)

Contract:

Permanent
Working pattern:
Part‑time