Field Service Engineer - MHE

Field Service Engineer - MHE

Overview
Join a fast-paced team delivering maintenance and repair services for material handling equipment (MHE). The role focuses on on-site service, fault diagnosis and repair of a broad range of equipment, including Li-ion powered systems. Ideal candidates are technically skilled, customer-focused and comfortable working independently at customer sites.

Key responsibilities

Perform service, diagnosis and repair of MHE including counterbalance trucks, reach trucks, pallet trucks, order pickers and other warehouse equipment
Safely work on and troubleshoot Li-ion battery systems, including battery management systems and charging infrastructure
Carry out preventative maintenance, safety inspections and documented repairs in line with manufacturer and company procedures
Use diagnostic tools, schematics and test equipment to identify electrical and mechanical faults
Complete accurate service reports, parts returns and job documentation in a timely manner
Communicate clearly with customers on fault findings, required repairs and follow-up actions
Maintain service vehicle, tools and parts inventory; comply with health & safety and battery handling protocols
Support on-call rota and occasional emergency call-outs as required
Skills and experience required

Proven experience in servicing, diagnosing and repairing MHE equipment
Practical experience working with Li-ion powered (understanding of Li-ion battery safety and charging systems) and hydraulic equipment
Strong electrical and mechanical fault-finding skills
Comfortable using digital diagnostic tools and reading wiring diagrams and schematics
Excellent customer service and communication skills
Full UK driving licence and willingness to travel to customer sites
Able to work independently, manage workload and prioritise tasks effectively
Desirable qualifications

Relevant technical qualification (e.g. NVQ, City & Guilds, equivalent) in electrical/electronic or mechanical engineering
Manufacturer training or certifications for MHE and Li-ion systems