Security Monitoring Operator

Security Monitoring Operator (064dm) – Doncaster - £28,000

We are looking for 2 professional individuals to join our client's team at their Doncaster office. Enjoy the balance of a 4-on, 4-off shift pattern, offering exceptional flexibility and more quality time off than a traditional 9–5 role.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

Job Role:

To monitor, assess, and respond to security incidents using a range of alarm and surveillance systems within a 24/7 Alarm Receiving Centre.

The role requires delivering a professional, efficient, and compliant service by following established procedures while demonstrating sound judgement and initiative when required.

Key Responsibilities

• Operate and monitor all systems within the Alarm Receiving Centre in accordance with company procedures, legislation, Government guidance, and industry standards.

• Respond promptly and appropriately to incoming fire and intruder alarm signals.

• Coordinate emergency responses by liaising with Police, emergency services, external agencies, and internal stakeholders.

• Accurately record all incidents, actions taken, and communications in clear and detailed incident logs.

• Provide a professional and courteous telephone service, handling enquiries efficiently and effectively.

• Identify and report equipment faults to ensure continuity of system operations.

• Complete required daily, weekly, monthly, and quarterly operational checks.

• Ensure effective and structured shift handovers between operators.

• Maintain compliance with ARC standards including BS5979, BS8418, and ISO 9001.

• Ensure information security compliance in line with the Data Protection Act and company policy.

• Carry out additional duties as reasonably required to support operational needs.

Applicant Requirements

Qualifications & Experience

• Previous experience in customer service, call centre, or administrative roles.

• Competent in Microsoft Office applications (Word, Excel, Outlook).

• SC level Government security clearance (or willingness to obtain upon appointment).

Skills & Competencies

• Excellent interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders.

• Strong analytical skills with the ability to assess situations, determine root cause, and apply appropriate escalation procedures.

• Ability to remain calm, professional, and decisive under pressure.

• Flexible and reliable, with the ability to work a rotating 24/7 shift pattern.

Working Hours

• This is a 24/7 operational role.

• 12-hour shifts

• 4 days on / 4 days off rotation

• Covering 00:00–24:00, including nights, weekends, and bank holidays

Benefits

• Company pension scheme

• Medical cost coverage

• Life insurance

If you are interested in applying, please send a copy of your CV to Dan Martin at Ex-Mil Recruitment Ltd