Client Engagement Executive - Hybrid

We have an excellent opportunity for a Client Engagement Executive where you will play an important role in driving client engagement and supporting future sales growth. This is a hybrid position and you will need to be able to attend their office in Doncaster weekly.

You will be working for one of the UK’s leading providers of Managed Services for the provision of Training. Like any other organisation, it’s the people that make the difference – are you ready for the challenge?

• Take ownership of newly signed Managed Learning Service and other large contracts
• Ensure a seamless and successful transition from sale to active engagement
• Proactively connect with all relevant stakeholders
• Embed the service within the client organisation
• Drive meaningful utilisation during the first 3–6 months of the contract
• Act as the bridge between the client and internal teams
• Ensure clarity, confidence, and momentum from day one

Play a key role in influencing client retention and future sales by driving engagement, uncovering growth opportunities, and demonstrating clear value from the outset.

Take immediate ownership of newly signed contracts, initiating structured onboarding plans that introduce the Managed Learning Service clearly and effectively to all relevant stakeholders.

Identify, map and proactively engage key decision‑makers, influencers and end users to ensure full awareness of the service, its benefits, and how to access it.

Maintain regular contact with clients during the initial 3–6 month period, encouraging adoption and addressing any barriers to engagement to ensure the service becomes embedded within the organisation.

Develop strong, trust‑based relationships with client stakeholders, acting as their primary point of contact until the service is fully operational and integrated.

Clearly communicate the value, scope and processes of the Managed Learning Service, ensuring clients understand how to maximise its impact within their business.

Track engagement levels and utilisation, providing updates internally and intervening early where additional support or clarification is required.

Ensure a smooth handover to long‑term client relationship management team once the client is fully engaged and actively using the service.

This position of Client Engagement Executive is a full‑time permanent role, with an attractive salary of circa £30,000 to £35,000 per annum plus bonuses, depending on experience with opportunities for progression.

• Client Relationship Expertise: Demonstrable experience in client relationship management, customer success, onboarding or account management within a B2B environment.
• Proactive Approach: Self‑motivated and confident in initiating conversations, building networks and driving engagement
• Strong Communication
  
  Skills:
  
  Clear, professional and confident communicator, capable of engaging stakeholders at all levels of an organisation
• Organisational Strength: Able to manage multiple client onboarding journeys simultaneously, maintaining structure and attention to detail
• Commercial Awareness: Understands the importance of client retention, service adoption and long‑term value creation
• Learning Mindset: Appreciates the impact of managed learning solutions and is motivated to help organisations maximise the value of their development initiatives

Our client is one of the UK’s leading providers of a Managed Service provision of Training, where organisations easily source every type of learning solution, including local authorities, metropolitan police service, central government, the NHS and successful private companies.

As a comprehensive training provider, they have an outstanding pedigree along with all the necessary accreditation that enable them to deliver value, expertise and enhanced organisational performance.

You’re a fun and friendly person who values good relationships and takes absolute pride in everything you do and you want to be part of their success story – and we’d like to hear from you today!

Please note this role is subject to a DBS check. eRecruit

Smart is advertising the role of Client Engagement Executive on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.