Quality Facilitator

Role Overview:
To own and manage the product complaints system and provide administrative support to the quality assurance department.

• Primary point of contact for the sales team.
• Manage the complaints database – documenting, investigating, reporting and communicating complaints and relevant information.
• Work with the QA team to inspect and test returned items.
• Generate technical reports.
• Investigate and root‑cause product quality issues (8D, etc).
• Generate weekly complaint reviews for management.
• Control timesheets and HR requests.
• Perform general office duties including booking staff holidays, arranging training with L&D and communicating team briefs.
• Input and review QA inspection data.
• File and control inspection documents.
• Update QA documentation upon request, including SSW, RA and internal specifications.
• Populate HSE folders with requested information and documents.
• Approve contractors’ or engineers’ permits to work.
• Record and circulate meeting minutes.
• Collect and record internal product nonconformance reports.
• Ensure all activities comply with company Health, Safety and Environment measures.
• Follow all procedures, safe‑working methods and practices to protect personal and others’ health and safety.
• Support the Health and Safety and Environment Policy as outlined in company procedures.
• Adhere to the policies in the Polypipe Drivers handbook.
• Follow the Substance Misuse Policy.

• Knowledge of H&S and environmental requirements.
• Knowledge and understanding of product specifications (internal & external).
• Self‑motivated with the ability to make decisions on own initiative.
• Reliable and trustworthy.
• Effective communication skills at all levels.
• Familiarity with company rules and procedures as set out in the employee handbook.
• Ability to promote a positive image of the company at all times.

• Contributory pension scheme – matched up to 8 %.
• Life assurance.
• Enhanced maternity and paternity pay.
• Save‑as‑you‑earn Sharesave Scheme.
• Cycle to work scheme.
• Free flu vouchers.
• Health & wellbeing initiatives, including complimentary occupational health, on‑site physiotherapy and counselling services.
• Staff discount on all Genuit Group products.
• Free on‑site parking.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low‑carbon business ourselves and delivering sustainable solutions at scale.