Contracts Manager

Location: Woodlands

Contracts Manager – Cleansing Operations
Salary: £55,000–£65,000 + £5,250 car allowance

Location:

Hounslow area (hybrid working – two days from home)
Travel:
Candidates should be within roughly one hour of the operational base

Role Summary
The Contracts Manager will oversee the delivery of a large street cleansing operation across a defined network. This position involves leading a substantial frontline workforce, managing a multi‑million‑pound budget, and ensuring that all cleansing activities are delivered safely, efficiently and in line with agreed service standards.

Operational Scope

• Workforce: approx. 70+ operational staff

• Fleet: around 20 vehicles

• Budget responsibility: circa £2m

• Service area: street cleansing and associated environmental operations

Purpose of the Role
The Contracts Manager ensures that cleansing and maintenance activities are planned and delivered to recognised industry standards, supporting a cleaner, safer environment for residents, businesses and visitors.

Key Responsibilities
Health, Safety & Compliance

• Lead on operational safety, environmental standards and continuous improvement.

• Ensure all statutory, environmental and organisational requirements are met.

• Oversee timely completion of RAMS, COSHH assessments and related documentation.

• Work collaboratively with safety teams to maintain safe working practices under CDM.

Operational Management

• Direct day‑to‑day cleansing operations to meet contractual performance targets.

• Set clear expectations for supervisors and frontline teams.

• Manage resources, equipment and fleet to maintain service continuity.

• Oversee planned and out‑of‑hours cleansing programmes, ensuring they are delivered and monitored effectively.
Service Planning & Improvement

• Develop and refine operational plans, service strategies and improvement initiatives.

• Support internal stakeholders with additional works, schemes and call‑off services.

• Promote recycling initiatives and contribute to carbon and water reduction goals.
Stakeholder & Depot Management

• Maintain strong relationships with external partners and local stakeholders.

• Ensure depot facilities, plant and vehicles remain fit for purpose.

• Coordinate with third‑party providers to maintain collaborative working arrangements.
People Leadership

• Foster a positive team culture and uphold organisational values.

• Support recruitment, onboarding and workforce planning.

• Implement training and development programmes for operational staff.

• Participate in team briefings and wider organisational communications.

Person Requirements

• Experience with in street cleansing, waste management or a similar operational environment.

• Strong leadership skills with the ability to motivate and support frontline teams.

• Commitment to safety, service quality and continuous improvement.

• Confident communicator with the ability to engage effectively with stakeholders

If you are interested in this role, have any quesitons or wish to apply then please send us a copy of your CV.
Rob Utilise Recruitment