MDU Team Manager

Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for an experienced Team Manager to join our expanding team. The Team Manager will be working on the Openreach MDU project and will be responsible for managing a team of fibre installation technicians in accordance with agreed business plans. Previous Fibre experience will be beneficial.

• To effectively manage a communications installation team; providing first‑line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion.
• To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining.
• To ensure the delivery of cost‑effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy.
• Provide a customer focussed, regionally aware unit concentrating on field excellence and industry obligation.

• Responsible for company fleet, plant, equipment and tooling through daily / weekly / monthly inspections, and the documentation of the aforementioned.
• Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings.
• Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation.
• Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer.
• Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care.

• Previous Fibre experience will be beneficial
• Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline.
• Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy.
• Previous management / leadership experience, with proven people management skills.
• Approachable, understanding and able to communicate at all levels in a concise and professional manner.
• A team player, with the ability to take risk and responsibility for individual and team actions.
• Able to understand industry direction, and meet targets associated with cost‑efficiency, time scales and customer / client expectation.
• Understanding of self, and ability to motivate both team and individuals in order to ensure productivity, personal and personnel development and customer satisfaction.
• Must possess the ability to drive change, and a positive attitude in any circumstance.
• An enthusiastic, positive and proactive decision maker.
• 12 months driving experience on a full UK driving licence.

• Competitive PAYE Salary
• 20 days’ holiday plus statutory bank holidays
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities