Assistant Account Handler - SME

Join Our Doncaster SME Team at Clear Group – We’re Hiring Two Positions!

We’re looking for talented individuals to join our SME Team in Doncaster. Whether you’re just starting your career or an experienced Account Handler, this is your opportunity to make a real impact for small and medium-sized businesses across the UK.

• No prior experience required – full training provided
• Start on a single product line (e.g., property owners) and develop your SME insurance knowledge
• Support the team with client accounts, policy administration, and insurer liaison
• Manage a portfolio of SME clients across multiple product lines (property owners, commercial, motor, financial lines)
• Take ownership of client accounts, deliver tailored solutions, and build strong client relationships
• Handle renewals, endorsements, and liaise with insurers efficiently

What You’ll Do

• Manage SME client accounts, responding to queries and processing policies accurately
• Build and maintain strong client relationships with a customer-first approach
• Use e-trade platforms and client management systems effectively
• Ensure compliance with FCA regulations and internal standards
• Share knowledge and contribute to the success of the team

What We’re Looking For

• SME or commercial account handling experience
• Knowledge of SME and package/commercial combined products
• Proficiency with insurer e-trade platforms and client systems
• Understanding of FCA regulations and Consumer Duty
• Accuracy, attention to detail, and ability to manage multiple priorities
• Enthusiasm to start a career in SME insurance
• Organised, proactive, and detail-oriented
• Strong communication skills and willingness to learn
• Progress towards Cert CII or ACII
• Experience with Acturis or similar systems

Attributes:

• Client-focused, proactive, and collaborative
• Strong communication, organisational, and time-management skills
• Confident working under pressure and adaptable to change

Why You’ll Love Working Here

• Join a collaborative, expert team where knowledge is shared and colleagues support each other
• Put clients at the heart of everything you do, delivering solutions that make a real difference
• Enjoy a culture of continuous learning and development, with mentoring, coaching, and clear career pathways
• Be part of a team that values innovation, consistency, and excellence in every client interaction

At Clear Group, the SME Team isn’t just a role – it’s an opportunity to grow, contribute, and make an impact every day for SMEs across the UK.