Senior Order to Cash Administrator

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As our new Senior Order to Cash Administrator, you will play a vital role within our finance team, ensuring the accuracy and efficiency of customer payment processes across the group, covering Card, Cash and Finance channels, while contributing to ongoing process improvements and system enhancements.

This is a hybrid role based at our Doncaster Group Support Centre, with 2-3 days a week onsite.

About DFS

Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.

At DFS Group, everyone plays a part. Whether youre supporting our brands or serving our customers, youre helping shape the future of furniture retail. Each brand has its own identity and creative direction, but were united by a culture that puts people and purpose at the heart of everything we do.

Everyone Welcome

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive  celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you

What You'll Be Doing

In this role, youll be:

• Managing and reconciling customer payments across the group including Card, Cash and Finance methods to maintain clean and accurate records.
• Producing insightful weekly and monthly reports, collaborating with retail teams to communicate findings and drive corrective actions as needed.
• Reviewing and processing customer refunds via multiple channels, ensuring transactions are accurately reconciled and documented.
• Supporting month-end close activities to guarantee the integrity and accuracy of financial accounts.
• Prioritising your workload efficiently throughout the day to meet all SLA requirements and deliver on-time results.

• You have strong Excel and Google Sheets skills, using advanced functions to manage, analyse and validate large data sets.
• You are highly analytical, with excellent problem-solving abilities, meticulous attention to detail and a strong focus on accuracy.
• You communicate effectively, both written and verbally, and can collaborate clearly across teams and stakeholders.
• You are adept at time management, able to work well under pressure and meet tight deadlines with composure.
• You bring self-motivation, flexibility and exceptional organisational, planning and administrative capabilities.

• Potential Annual Bonus Scheme:
  Contribute to our success and get rewarded for it
• Growth and Training:
  Learn new skills and develop your career with us
• Leave:
  Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year
• Discounts:
  Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsburys, ASOS, and IKEA
• Wellbeing Perks:
  Access healthcare services, an Employee Assistance Programme, and discounted gym memberships
• Pension and Savings:
  Join our Group Pension and Sharesave schemes
• Life Assurance & Sick Pay:
  Peace of mind with Life Assurance and Company Sick Pay

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function Other
• Industries Technology, Information and Internet

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