Junior Networking Engineer

Junior Network Engineer Key Aims

• You’ll offer support to users, who can be staff, clients, customers and suppliers, and troubleshoot any problems. In some cases, this may involve designing new networks.
• Your aim is to ensure the integrity of high‑availability network infrastructure to provide maximum performance for your users.
• Although this position is primarily an engineering role, you must have a flair for sales and be able to successfully demonstrate the company's products at exhibitions and to customers as and when required.

• Evaluate new networking technologies/environments, including software and hardware
• Monitor the performance of networks and make recommendations concerning network quality
• Create customer and site‑specific profiles and provide troubleshooting services to customers and users
• Ensure network security, report on, investigate and fix network faults
• Design network topologies and write user and operational documentation. Provide subsequent support and training for users.

You will work with a variety of network technologies, including but not limited to the following: WANS/LANS/MANS/WLAN/SDN, VoIP/CCTV/Access Control/IOT/Telecare/Telehealth Systems, VLANS/VLAN Tagging and QOS, devices such as firewalls, L2 and L3 switches, SIP‑GSM gateways, Android devices, Linux devices, SIP servers/proxies, PSTN networks, RS‑485 networks.

• Establish the networking environment by designing the system, installing software, configuring and testing
• Undertake Wi‑Fi surveys and make recommendations on where to locate access points
• Design, implement and project‑plan new solutions and improve the resilience of the current environment
• Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on optimisation
• Undertake data‑network fault investigations in local and wide‑area environments using information from multiple sources
• Secure network systems by establishing and enforcing policies, defining and monitoring access
• Support and administer firewall environments in line with IT security policy
• Report network operational status by gathering and prioritising information and managing projects
• Upgrade data‑network equipment to the latest stable firmware/software releases
• Install and remove software on Linux, Android and Windows‑based devices
• Configure routing and switching equipment, hosted IP voice service and firewalls
• Provide remote support to on‑site engineers and end users/customers and visit the remote site where necessary
• Use Wireshark and other tools to monitor TCP/IP streams where necessary
• Access debug logs where necessary
• Undertake capacity management and audit of IP addressing and hosted devices within data centres
• Trace and debug application software, especially in relation to SIP endpoints
• Liaise with project management teams, third‑line engineers and service desk engineers on a regular basis
• Speak to customers via email and phone for initial requirement capture

• The starting salary will be £25 per annum based on a 37.5‑hour week and will rise in accordance with experience
• 20 days plus statutory bank holidays
• Company pension
• Car mileage allowance when visiting remote sites

You’ll typically work a standard week (Monday to Friday – 9.00 AM to 5.00 PM). However, you may be on call outside office hours, at weekends or in the evenings, and you will need to be flexible in case of major technical problems occurring.

• The work is primarily office‑based, although you may need to work across different remote sites
• The job can be challenging, particularly when things go wrong, as customers are dependent on their systems

A degree qualification in at least one of the following related subjects is required:

• Computer science
• Computer software/computer systems engineering
• Computer systems and networks
• Electrical/electronic engineering
• Network security management

You will be expected to do further study (self‑learning and further professional qualifications).

• An up‑to‑date knowledge and understanding of your…