Enquiry Desk Assistant

Role:
Enquiry Deak Assistant

District:
Doncaster

Location:
College Road, Doncaster

Salary: £25,242 - £27,204 pro rata (plus weekend working)

Hours: 16

Contract Type:
Permanent

In this role you will deliver a high standard of customer service to members of the public who attend our stations, dealing promptly, professional and courteously with all enquiries.

• Provide a prompt response to all enquiries received at the enquiry desk.
• Where appropriate signpost enquirers to other SYP teams, partner services and/or organisations.
• Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public.
• Creating incidents (e.g., Reporting crimes, historic offences, CSODS)
• Check, Confirm, process and record information in relation to force processes for example, vehicle documentation/seizure, road traffic collisions, bail signers, sex offender registration and crime reports.
• Maintain and update electronic records/systems.
• Search and retrieve information to complete tasks whilst maintaining the security and confidentiality of all material handled.
• Report persons for minor offences, use of Police Caution.
• Responsibility for security of access through the public foyer area/ car parks including booking in visitors to the site.
• Carry out general clerical/ administrative duties
• Attend court to give evidence in accordance with instruction and legislation.

• Experience of dealing with customers face to face in a fast-paced environment.
• Able to keep calm under pressure when dealing with difficult situations.
• Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
• Ability to demonstrate teamwork, effective communication, resilience, and problem solving.
• Previous clerical / administrative experience.
• Able to work a shift pattern including weekends, bank holidays and overtime when available and ability to travel to and work at different sites.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.

For more detailed information relating to the role, skills and experience for this role, please  to view the role profile.

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
• Flexible working arrangements including flexi-time and hybrid working
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as:
  Blue Light Card, Company Shop, Cycle to work scheme
• Committed to embedding sustainability:
  South Yorkshire Police Sustainability Strategy  (yhrn.police)
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre‑requisite of employment with South Yorkshire Police.

South Yorkshire Police is committed to striking a proportionate balance between self‑expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

South Yorkshire Police’s overarching aim is to deliver an excellent police service to…