Customer Service Advisor - Platform

Overview

Job Description – Customer Service Advisor – Total Platform

Join the team at Armthorpe, Doncaster (DN3 3FQ
). Rate of pay: £12.39 per hour (plus £1 per hour weekend premium). Rewards:
Quarterly bonus and enhanced pay rates are achievable.

Start date:

23rd March (Includes 3 weeks of paid training, Monday to Friday).

Shifts:

PT 4 days on 4 days off 8am-6pm, 33.25 hours p/w (with flex up hours). Benefits: see notes.

The Role:

Take it on with a team that’s evolving. Since launching in 2022, Total Platform has become our fastest-growing department. We manage the end-to-end customer experience for seven iconic brands, including Victoria’s Secret, Fat Face, Reiss, and Gap. We are looking for quick-thinking team players to join us in delivering reliable, high-quality service to a global community.

As a Customer Service Advisor, you are the knowledgeable voice of our brands. We believe in the power of real conversations, which is why you won’t find pushy sales or restrictive scripts here. Instead, you will use your expertise to solve problems and ensure every individual feels valued.

You will join a supportive group of 13 to 15 colleagues. Together, the department handles around 11,500 queries a week across calls, emails, and web chats. At NEXT, we don’t stand still. We work at pace to serve over 8 million customers globally, pushing boundaries to improve the experience every day.

We provide three weeks of full-time training to ensure you become a specialist within the Total Platform operations. We build on success and learn from every challenge, giving you the tools to grow your career within a business that wants you to succeed.