Assistant Account Handler

People & Talent Partner at The Clear Group, offering award-winning insurance cover for your business, your people and you

Clear Group is looking for a friendly, organised, and confident Assistant Account Handler to join our busy Self-Build Scheme team in Doncaster. You’ll be part of a small team supporting customers who are building, renovating, or converting properties.

The Self-Build Scheme provides insurance cover for building projects from start to finish
, including protection for the site, materials, and third‑party liabilities. You’ll be helping customers and brokers throughout the policy process, from initial enquiries to mid‑term adjustments, ensuring a smooth and professional service.

This role is customer-focused and administrative – no insurance experience is required, and full training will be provided.

What you’ll be doing

• Handling inbound phone calls, emails, and portal queries from customers and brokers.
• Supporting customers through the self‑build policy process, including mid‑term changes and extensions.
• Liaising with internal teams to ensure customers receive a smooth service.
• Carrying out general administrative tasks to keep the scheme running efficiently.
• Supporting marketing activity, including trade shows and events, over time.

About You

You’re confident, approachable, and genuinely enjoy helping people. You thrive on delivering excellent service and keeping processes running smoothly, whether you’re supporting a customer over the phone, assisting a broker, or managing administrative tasks. You’re comfortable working in a fast‑paced, varied environment and stay calm, organised, and professional even when things get busy.

You take ownership of enquiries, see tasks through to completion, and enjoy collaborating with colleagues to achieve great results. You’re adaptable, resilient, and motivated by contributing to a team and creating a positive experience for everyone you interact with.

Most importantly, you’re motivated by helping people and making a tangible difference to their experience. You’re comfortable learning new systems and processes, and you’re keen to grow your skills and develop in a role where full training will be provided.

You’ll likely bring:

• Confidence on the phone and in writing, with strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail, able to manage a busy, varied workload.
• A proactive, solution‑oriented mindset, taking initiative to support colleagues and customers.
• A collaborative, adaptable, and professional approach, contributing positively to a small team.
• Motivation to learn, develop, and grow in a customer‑facing, administrative role.

Clear is an ambitious, growing insurance group where people are encouraged to take ownership of their work and develop their careers in a supportive, collaborative environment. We’re building a business with strong foundations, clear direction, and exciting opportunities for those who want to grow with us.

You’ll join teams that value professionalism, trust, and expertise, while also embracing fresh thinking and new ideas. We invest in our people, support continuous learning, and create space for individuals to progress, whether that’s deepening technical knowledge, expanding client relationships, or stepping into broader responsibilities.

As Clear continues to grow, you’ll have the opportunity to make a real impact, shape how we work, and build a career within a business that values long‑term success, shared achievement, and strong relationships.

Right to Work

Candidates must have the legal right to work in the UK.

• Entry level

• Full‑time

• Customer Service, General Business, and Administrative

• Financial Services and Insurance Agencies and Brokerages