Customer Service Administrator

Our client has seen an increase in business over the last year and is now recruiting a Customer Service Administrator. You will be working in a team of 4 supporting all customer enquiries.

• Respond to customer inquiries via email in a professional, accurate, and empathetic manner
• Resolve product or service‑related issues by troubleshooting, escalating when necessary, and providing appropriate solutions
• Use templates and guidelines to ensure brand‑consistent responses while tailoring messages to the customer's specific situation
• Answer inbound customer phone calls as required
• Work with internal teams (e.g. technical support) to resolve customer issues that require collaboration
• Keep email inboxes organised
• Raise investigations when issues arise and document on an internal CRM system

• Good communication skills
• Customer‑centric mindset
• Organisational and time‑management skills
• Team collaboration

• Monday – Friday working hours – 8.30 am – 5 pm
• Full‑time permanent – office based
• 25 days holiday + statutory holidays
• Pension
• On‑site parking
• Full training and support given

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Customer Service
• Industries:
  Administrative and Support Services
• Location:
  
  Sheffield, England, United Kingdom