Customer Service Call Handler

Customer Service Call Handler

Doncaster

#TEC2

• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards – colleague recognition scheme
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Join the Steer Automotive Group Customer Service Team – Doncaster

Ready to make a real difference from the very first call?

At Steer Automotive Group, we’re more than vehicle repair specialists — we’re shaping the future of vehicle care. We’re looking for a Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. If you’re friendly, proactive, and passionate about helping people when they need it most, this could be the role for you.

As the first point of contact after an accident, you’ll play a vital role in supporting customers during a stressful time. You’ll guide them through the initial stages of their claim with empathy, reassurance, and efficiency, ensuring they feel informed and supported from the very first call.

• Handling inbound calls from customers reporting accidents or vehicle damage
• Accurately logging claim details into our systems in a timely manner
• Keeping customers informed throughout their claims journey
• Liaising with insurers, repair teams, and internal departments
• Managing your own workload while contributing to team performance targets

You don’t need to be an automotive expert — what matters most is your ability to deliver outstanding customer service.

• Communicate clearly and confidently by phone and email
• Remain calm, focused, and professional in a fast-paced environment
• Show empathy, initiative, and problem-solving skills

Have strong attention to detail and organisational ability

Bring previous customer service experience (insurance or automotive experience is a bonus, but not essential)

At Steer, we put people first our customers and our colleagues. We value your contribution, support your development, and offer genuine opportunities to grow your career.

Every call you take helps someone move forward after an accident and that makes this role truly meaningful.

Take the next step in your career apply today and steer your future in the right direction.