Service Coordinator

Join to apply for the Service Coordinator role at Ecofficiency Ltd

Final date to receive applications: 8 January 2026

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Doncaster

Reporting To: Lindsey Thorns / Jessica Phillips

Compensation: £27,846 - £29,725 / year

Ecofficiency is a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling and recovery of construction, demolition, and excavation (CDE) wastes. We deliver industry‑leading soil classification through testing kits and a mobile Site Lab, supported by Eco Intelligence, our online management portal.

• Community:
  We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague:
  We invest in your growth, wellbeing and success through training, support and career progression.
• Customer:
  We are trusted by clients across the UK to deliver reliable, responsive and innovative recycling services.
• Environment:
  Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

As a Sales and Service Coordinator you will work with customers to process enquiries by phone or email, establish strong relationships with customers and supply‑chain partners, and ensure smooth day‑to‑day operations by prioritising tasks and handling ad‑hoc queries. You will also raise quotations, manage customer complaints and work towards key performance indicators and service level agreements.

• Process customer enquiries via phone and email.
• Build and maintain relationships with customers and supply‑chain partners.
• Prioritise workload and manage day‑to‑day operations.
• Investigate and resolve customer complaints and queries promptly.
• Raise quotations in line with KPIs and SLAs.
• Work effectively under pressure and maintain attention to detail.

• Working hours:
  
  42.5 per week, Monday to Friday (8 am‑5 pm or 8:30 am‑5:30 pm) with half an hour lunch and two 15‑minute breaks.
• Office‑based role in Doncaster; hybrid working available after probation.

• Excellent communication and telephone skills.
• Strong organisational and time‑management skills.
• Ability to work well under pressure and meet deadlines.
• Negotiation skills and the ability to identify business opportunities.
• Enthusiastic, driven and determined.
• Confidence with Microsoft Office programmes.

• Delivered outstanding customer service in a previous role.
• Self‑motivated with time‑management and teamwork abilities.
• Grade C in Math and English GCSE.
• Basic IT skills (Word, Excel, PowerPoint).

• Experience working in the waste industry.

• Pension scheme, long‑term rewards and referral bonuses.
• Exclusive discounts:
  MyPerks platform, Cycle to Work, gym membership discounts, skip hire discounts.
• Health & wellbeing:
  Flu jabs, eye‑care vouchers, Employee Assistance Programme.
• Mental health support:
  Confidential counselling, MyPerks Wellbeing Centre, trained Mental Health First Aiders.
• Family‑friendly:
  Enhanced maternity/paternity leave, birthday off, holiday trading scheme.
• Community engagement:
  Volunteer days and local charity collaborations.
• Generous holiday:
  Starting 23 days, rising with service, plus buy/sell options.
• Employee voice:
  Regular “My Voice” surveys and follow‑up check‑ins.