Clinical Booking Clerk - Booking Team PASS

Overview

Main area Patient Admin Support Services Grade Band 2.

Contract:

Permanent.

Hours:

37.5 hours per week. Full time hours 37.5 per week (7.5 hours per day, Monday to Friday). 18 hours will be worked over 3 days. Job  .

Employment type:

NHS – Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust. Site:
Civic Office, Doncaster. Salary £24,465 Pro Rata Per Annum. Salary period:
Yearly. Closing date: 25/03/2026 23:59.

Please note this is a non-patient facing role working on a hybrid basis.

We are looking for a Booking Clerk to join our busy Patient Services Admin Team. You will be based at our Booking Centre at the Civic Office, Doncaster DN1 3BU
. The department is open 5 days a week and the role will include working Monday - Friday between 8am - 5pm, not including Bank Holidays or weekends.

Our Booking Team is a fast paced and high-volume working environment. There may be some requirement to cover at our scanning base onsite at Doncaster Royal Infirmary during periods of annual leave or sickness.

The post holder will work on actioning booking appointments and taking calls from patients to negotiate new dates/times. The role involves working with divisions to understand and escalate capacity and demand issues. Printing/scanning referrals for clinical triage through the E-Referral system. Understanding/utilising multiple reports to ensure clinical sessions are accurately booked. Processing/actioning responses from text messages with Doctor online system and email request changes.

The Patient Services Admin Team is committed to effective appraisal and training and development will be actively encouraged and supported.

• Provide a first-class and effective Booking Team within Patient Services Admin.
• Print & scan multiple referrals from E-Referral and arrange clinical grading.
• Take calls and queries from patients in relation to appointments and signpost to other departments within the hospital.
• Engage with GP practices and advise on clinical service selections.
• Utilise texting service to inform patients of upcoming dates and promote attendance.
• Engage in email conversations with patients regarding hospital queries.
• Update and manipulate numerous reports in support of chronological booking.
• Provide administrative service support to facilitate the patient pathway.
• Work flexibly to provide a booking service, processing of referrals and undertaking a range of general admin tasks.
• Build and maintain relationships across clinical administrative teams using SOPs to ensure tasks are carried out correctly and within timescales.
• Ensure accurate data recording using PAS, E-referral and other systems; book outpatient appointments in accordance with clinical instruction and local/national waiting time targets.

DBTH is an acute trust serving a population of more than 440,000 across three main hospital sites and additional services employing over 7,000 colleagues. We support flexible working and will consider arrangements that work for the service and for the staff. We are an equal opportunities employer welcoming applicants from all sectors of the community, including under-represented groups, people with disabilities, ethnic minorities and LGBTQ+ communities.

Benefits include a range of learning opportunities, NHS Pension Scheme, generous holiday entitlement, health and wellbeing support, NHS Car Lease schemes and salary sacrifice schemes, and discounts with external providers.

Please see attached job description and person specification for full details. If your application is successful you will be required to present original certificates listed in the person specification under essential.

• Previous office/clerical experience
• Experience of working to timescales
• Previous experience of working in a hospital
• Knowledge of CaMIS / Patient Administration Systems
• Knowledge of Electronic Referral Service

• O Level/GCSE Grade C or equivalent in Maths and English and one other subject
• Keyboard skills:…