Clinical Receptionist and Booking Clerk - Clinical Therapies

Doncaster & Bassetlaw Teaching Hospitals NHS FT

The closing date is 02 March 2026

We are recruiting multiple candidates to join our Clinical Therapies Administration Team at Doncaster Royal Infirmary
.

Hours: 22.5 to 37.5 per week (to be agreed at interview).

This is an exciting opportunity to work within a highly committed and supportive team, delivering a professional, first-class reception and booking service within the Clinical Therapies Department.

A flexible approach to working patterns is essential, in line with the Clinical Therapies Service Policy. Although the role is primarily based at Doncaster Royal Infirmary, there may be occasions where travel to other sites is required to support service delivery.

We are fully committed to staff development, offering regular appraisal and actively encouraging and supporting ongoing training and professional development.

If you are organised, customer-focused, and thrive in a busy healthcare environment, we would love to hear from you.

• Provide administrative/reception service support to facilitate the patient pathway
• Work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks
• Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.
• Ensure accurate data recording using Systm One, CaMIS and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under‑represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa -

Please note that from 9th April
2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

• Previous experience working in a clinical/administrative role
• Demonstrate working knowledge of Microsoft packages including Word
• Commitment to undergo training into RTT national and local waiting time rules
• Previous hospital or NHS experience working in a clerical/administrative role
• Knowledge of medical terminology
• Knowledge and understanding of RTT National and local waiting time rules
• Knowledge of Trust Policies, including Patient Access Policy

• Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification.

• Ability to deal calmly and diplomatically with a range of personalities and situations
• Excellent written and verbal communication skills
• A methodical and organised approach to work
• Ability to work under pressure to meet tight deadlines in a busy environment
• Ability to prioritise and manage own workload for best effect and work without direct supervision
• Evidence of liaising with more than one discipline
• Experience of customer care