Corporate Receptionist

Company Overview

Mitie – Signature is the UK’s leading facilities management and professional services company. Founded in 1987, we deliver a wide range of services to a diverse blue‑chip customer base, from banks and retailers to hospitals, schools and government offices, including Network Rail. With over 49,000 employees across 100+ office locations nationwide, we pride ourselves on creating better places and thriving communities.

Job

Title

Guest Services / Corporate Receptionist

Reporting to

Guest Services Manager

Hours

40 hours a week, Monday to Friday

Job Objectives and Responsibilities

As a Corporate Receptionist, you will be the first point of contact for our organisation, providing exceptional customer service to clients, visitors and employees while maintaining a high standard of security awareness and uniform appearance.

Main Duties Reception Desk Management

• Greet visitors warmly and attend to their needs promptly.
• Answer and direct incoming calls courteously and efficiently.
• Manage the reception area, ensuring cleanliness and organisation.
• Provide a site safety brief to all visitors signing into the building.
• Assist proactively with client events and support during building evacuations.
• Conduct weekly stock checks and order stationary for front‑of‑house needs.
• Provide training for new and temporary team members.
• Ensure Health & Safety posters and leaflets (including Network Rail Signature) are current.
• Maintain Health & Safety folders and report faults or concerns.
• Collaborate with reception, security, FM, WPM, and administrative teams for smooth operations.

Security Awareness

• Monitor and control access to the premises following security protocols.
• Verify visitor credentials and issue badges as necessary.
• Vigilantly detect suspicious activity and report concerns.

Customer Service Excellence

• Provide personalised assistance to clients, guests and employees.
• Offer accurate information about the company, services and facilities.
• Handle inquiries and resolve issues promptly while maintaining professionalism.

Administrative Support

• Sort mail, manage courier deliveries and book meeting rooms.
• Respond to Reception Inbox and ensure timely email replies.
• Receive daily parcels and notify recipients.
• Maintain records of visitor figures, internal audits, and staff pass reports.
• Keep QHSE documentation up to date and organise physical and electronic filing systems.
• Support other departments with various admin duties as required.

Uniform Standards

• Adhere to company uniform guidelines; maintain neat, professional appearance.
• Ensure uniform cleanliness and grooming reflect the company's image.
• Serve as an ambassador, embodying values and standards through attire and demeanor.

Front of House Coordinator (if applicable)

• Support Workplace Management with fire alarm testing.
• Check kitchen supplies, meeting rooms, printers, fire extinguishers, first aid boxes and fire doors weekly.
• Report maintenance and cleaning issues; manage stationary stock levels.
• Perform floor walks and building inductions for new staff.

Company Policy & Training

• Read and sign site SOP & Uniform Standard.
• Follow Absence Management process.
• Complete all mandatory training.

Person Specification Experience

• Minimum 2 years of customer service experience in a reception, switchboard or room booking environment.
• First aid qualification or willingness to undertake a course.

Skills and Knowledge

• Strong written and verbal communication.
• Proficient with Microsoft Outlook, Word, Excel and PowerPoint.
• Confident interaction with all levels of the business and guests.
• Excellent organisational and multitasking skills with keen attention to detail.
• Ability to maintain composure and professionalism in fast‑paced settings.

Education or Certification

• 2 years of reception/administration experience (beneficial).
• A Level (or equivalent).

Working within Mitie Values and Behaviours

• People: We are a people business and value the drive of our colleagues.
• Trustworthy: We do what we say we will.
• Helpful: We go out of our way to make a difference.
• Inspiring: We support and encourage each other to develop.
• Passion: We give everything we have.
• Spirited: We do good things for each other, the environment and the community.
• Pion…