Visitor Ambassador

Temporary Part-Time Visitor Ambassador

DIRECTORATE: Place and Prosperity

DEPARTMENT: Tourism

LOCATION: Various locations within the Borough

REPORTS TO: Visitor Services Co-ordinator

SALARY SCALE: SCP 8

The post holders will be responsible for the provision of an efficient and comprehensive information and welcome service including, but not limited to, handling enquiries, clerical, administrative and cashier duties where appropriate. The post will have a primary location at either Cockle Row Cottages, Groomsport, or The Moat, Donaghadee, but may also involve working at other centres in Bangor, Newtownards, other parts of the Borough and occasionally elsewhere.

• To deal with all enquiries from the public or outside bodies and to provide advice and information in connection with visitor services and events as appropriate.
• To maintain suitable statistics and records of enquiries as management information.
• To provide administrative support as required including updating Excel database and Word document reports.
• To assist in the delivery of Tourism publicity and promotional material to various outlets locally as required.
• To attend promotions, exhibitions and receptions as required.
• To be responsible for the opening and closing of the premises and if required, to act as key holder.
• To carry out light cleaning duties as and when required.
• For all roles excluding the Moat, candidates will be required to operate an EPOS till, credit card facilities and process ticket sales as required, deal with stock deliveries, assist pricing and merchandising retail items, and balance cash handling and associated duties such as float checks.
• To undertake any other duties that reflect the status, purpose, and function of this post.
• To comply with and promote equality and health and safety in accordance with Council Policies and legal requirements.

NOTE: Availability to work weekends and Public Holidays is essential.

Casual appointments will also be made from this recruitment exercise.

Essential:

CATEGORY QUALIFICATIONS

• 5 GCSEs at grades AC (or equivalent) including English and Maths.

Desirable:

• None specified.

Essential:

CATEGORY EXPERIENCE

• One year's experience in a customer service role dealing with the public.

Desirable:

• One year's experience in a customer service role dealingface to face with the public in a Tourism-related or front of house function.

Essential:

CATEGORY KEY SKILLS & ABILITIES

• Excellent customer focus skills.
• High level of written and verbal communication skills.

Desirable:

• Proficient in use of Outlook, Excel and Word.

Essential:

CATEGORY OTHER REQUIREMENTS

• Ability to work weekends and Public Holidays.
• A valid driving licence with access to a form of transport that will allow fulfilment of the duties of the post, or have access to a suitable form of transport which will enable the post holder to meet the requirements of the post.
• Hold Basic Food Hygiene Certificate or be prepared to obtain the Certificate specifically for the Cockle Row Cottages post.
• The above alternative (access to a suitable form of transport) is a reasonable adjustment specifically for applicants with disabilities, who as a result of their disability, are unable to hold a valid driving licence.

The selection panel reserves the right to enhance the shortlisting criteria to facilitate the process when necessary.

Currently there are 2 temporary posts available in the Moat, Donaghadee.

The Moat, Donaghadee 12 hours, alternate weekends, 2 May 27 September 2026.

• Post 1:
  Saturday 10am‑4pm, Sunday 10am‑4pm (12 hours total).
• Post 2:
  Saturday 10am‑4pm, Sunday 10am‑4pm (12 hours total).
• Post 3:
  Rest Saturday and Sunday (0 hours).
• Post 4:
  Rest Saturday and Sunday (0 hours).

• Post 1:
  Rest Saturday and Sunday (0 hours).
• Post 2:
  Rest Saturday and Sunday (0 hours).
• Post 3:
  Saturday 10am‑4pm, Sunday 10am‑4pm (12 hours total).
• Post 4:
  Saturday 10am‑4pm, Sunday 10am‑4pm (12 hours total).

Successful candidates will be provided with training in advance of 1 May 2026.