Land Freight Operations Leader

Land Freight Operations Leader – Doha, Qatar

Overview
Would you like to be part of the most international company in the world? DHL Group operates in more than 220 countries worldwide, pioneering cross‑border express shipping since 1969. As the Land Freight Operations Leader in Doha, you will be a key player in DHL Global Forwarding (DGFF), the Group’s air, ocean and road freight specialist. Your role focuses on import/export plans, documentation clearance, and advising customers on operations and regulations in alignment with business strategy, corporate guidelines and policies.

• Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
• Set day‑to‑day operational objectives for the team.
• Coordinate import/export plans and processes to optimize service and performance.
• Coach and guide the team for execution of day‑to‑day tasks, meeting work schedules and targets.
• Coordinate import/export operations and transactional operations in the receiving area such as delivery arrangement, planning and follow‑up of shipment.
• Prepare/confirm transport order to ensure delivery of the shipment to the final customer.
• Conduct booking and booking optimization according to internal guidelines as defined by the product team.
• Draft, monitor and distribute all required import documents to counterparts such as carrier, consignee, supplier, etc., complying with regulations and internal procedures.
• Check responses from counterparts and finalize validation of required documents.
• Verify shipment status in the import area, observe issues to identify incidents and provide resolutions.
• Support customer service in incident and exception management resolution.
• Execute IT system related tasks to ascertain and provide updated information on shipment.
• Observe supplier performance issues and suggest solutions to improve performance, when required.
• Build relationships with key suppliers and other internal functions such as capacity management, OCC, sales, customer service, etc.
• Highlight issues and opportunities, and execute better practices and quality standards for import/export focusing on increasing effectiveness and efficiency.

• Regular contact with other specialist departments.
• Cooperate with third parties such as external service providers.
• Understand customer and key stakeholder interests and concerns and advise direct reports, customers and key stakeholders.

• Supervise non‑professional employees.

• Bachelor’s Degree or equivalent experience/qualification.
• More than 2 years of relevant experience.

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the freight forwarding industry.
• Potential for full‑time employment upon successful completion of the program.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our careers site at https://(Use the "Apply for this Job" box below). Our “TOP EMPLOYER” prestigious certification attests to our best‑in‑class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

The logistics company for the world. Mission:
Excellence. Simply Delivered.

Purpose:

Connecting people, improving lives. Values:
Respect & Results. Goals:
Employer, provider and investment of choice, living responsibility.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics.