Recreations Supervisor

Job Description Key Responsibilities
1. Operations & Activity Management

• Supervise day-to-day operations of the recreation department including pool, gym, kids club, sports areas, and activity programs.
• Coordinate and execute daily activity schedules, special events, and guest engagement programs.
• Ensure all facilities are clean, organized, and ready for guest use.
• Monitor attendance, ensure proper staffing levels, and adjust schedules as needed.

• Provide excellent service, ensuring guests feel welcomed, informed, and supported.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Promote recreation programs, services, and special events to enhance guest experience.

• Lead, coach, and motivate recreation team members to deliver high service standards.
• Conduct regular trainings on safety, equipment use, SOPs, and customer service.
• Monitor staff performance and provide constructive feedback.
• Assist in hiring and onboarding of new recreation team members.

• Ensure all recreation areas meet health, safety, and hygiene standards.
• Conduct routine inspections of pools, gym equipment, sports areas, and kids’ facilities.
• Maintain accurate incident reports and ensure all safety guidelines are followed.
• Enforce hotel policies, lifeguard protocols (if applicable), and emergency procedures.

• Maintain activity attendance records, inventory logs, and maintenance checklists.
• Manage equipment requests, stock levels, and coordinate repairs.
• Contribute to departmental budgets and cost-control efforts.
• Prepare daily or weekly operational reports for the Rooms Division Manager.

• Minimum 2–3 years experience in recreation, hospitality, or leisure operations.
• Supervisory or team leader experience preferred.
• Strong communication, organizational, and leadership skills.
• Knowledge of recreational programming, fitness activities, and safety protocols