QNB- Manager Branches Security; Qatarization

QNB
3614 - Manager Branches Security (Qatarization)

Join to apply for the QNB
3614 - Manager Branches Security (Qatarization) role at QNB Group

Established in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees exceeds 28,000, serving up to 20 million customers through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support programme and sponsors various social, educational and sporting events.

The incumbent will be responsible for managing the operation of security systems, the security control room, and ensuring that security systems, procedures and other guidelines are implemented and comply with standards. The role includes supervising onsite resources to maintain adequate levels of physical security at all times.

• Shareholder & Financial:
  Ensure that all QNB premises in Qatar are secure to prevent losses, implement KPI’s and best practices for branches security, promote cost consciousness and efficiency to minimise cost and waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
  Supervise the provision of security services to all QNB premises in Qatar, assist customers with queries on bank products and seek solutions to their requests, maintain activities in accordance with Service Level Agreements (SLAs) with internal departments to achieve improvements in turn‑around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely and accurate data to external/internal auditors, compliance, financial control and risk when required.
• Internal (Processes, Products, Regulatory):
  Supervise and oversee static and mobile guarding activities, monitor all security operations to ensure compliance with QNB policy and Qatar law, monitor guard posts to ensure they are manned as per roster, maintain good housekeeping and proper hand‑over of shift systems.
• Monitor that security staff conduct their work in a safe and responsible manner and report deficiencies to the Security Officer.
• Receive and review incident reports from guard forces on labour unrest, signs of damage/theft, intrusion or hazards and inform the Security Officer and Security Operations Centre accordingly.
• Institute contingency plans, ensure that correct procedures are followed and control the situation until relieved by the Manager, making tactical decisions and assigning staff in response.
• Ensure physical security equipment is operational and that personal equipment is accounted for; report deficiencies to the Manager and the Technical Projects team.
• Perform on‑site remedial or on‑job training, compile reports on security drills and exercises, conduct security information meetings – “Tool Box Talks” with all staff on shift.
• Display customer service skills, conflict resolution, negotiating, dealing, making decisions and solving problems.
• Ensure implementation and compliance of security policies and procedures in all QNB premises.
• Conduct routine inspections of branches, offices and ATMs to ensure compliance of security procedures.
• Coordinate with security guarding supervisors and SOC supervisors on security issues to derive appropriate solutions.
• Monitor and review SOC Operations, produce…