Sales Supervisor - Multi-brand Beauty

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.

Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalyzed by forward‑thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and has pledged to reach Net Zero by 2040.

Our Sales Supervisor drives customer engagement through personalized service, ensures sales targets and receivables are met, and manages inventory. This role is responsible for managing a multi‑brand beauty portfolio across multiple locations while leading, training, and supervising a large team of front‑line staff, and supporting the execution of in‑store events.

• Build and maintain strong relationships with suppliers and retailers to foster effective collaboration.
• Communicate with retailers to understand their needs and provide appropriate product and service support.
• Address retailer queries regarding products, pricing, availability, usage, and services.
• Cascade and distribute monthly sales targets to POS teams.
• Conduct store visits to monitor POS performance and ensure adherence to SOPs.
• Supervise the sales process, including following up on orders, deliveries, and collections.
• Ensure timely payment and collection of receivables.
• Monitor market conditions, product innovations, and competitors’ offerings, prices, and sales.
• Support the execution of in‑store marketing activations.
• Ensure stock replenishment on shelves and counters at appropriate times.
• Oversee ordering and replenishment of goods to prevent stock‑outs and process orders as needed.
• Maintain accurate inventory records, coordinating with the back‑office team during sales promotions.
• Ensure merchandising guidelines are consistently met across all brands.
• Implement field launches and brand animations in coordination with the back‑office team.
• Work with the Sales Manager to define quantitative and qualitative objectives for events.
• Handle the setup of POS events in line with trade marketing guidelines.
• Participate in the recruitment, training, and onboarding of the sales team.
• Encourage and motivate the sales team to execute events and achieve sales objectives.
• Help define an optimal event schedule considering local and cultural occasions.
• Submit event reports and results to management, including quantitative performance, qualitative insights, and key learnings.
• Participate in relevant projects and community activities as required.

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with both internal and external stakeholders.
• Strong skills in sales tracking, reporting, and KPI management.
• Experience managing multiple locations or large teams, ideally…