Waiter​/Waitress

Overview

Summary
:
The Waiter/ Waitress is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.

• Greet and seat guests as they enter the restaurant.
• Present menus, answer questions about menu items, and offer recommendations.
• Take accurate food and drink orders using a POS system (Micros).
• Communicates with the kitchen about the orders and being very clear about special wishes of guests.
• Ensure timely delivery of meals and drinks.
• Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.
• Process payments, issue receipts, and handle cash or card transactions.
• Keep tables clean and ensure the dining area is tidy at all times.
• Follow all health & safety, food safety and hygiene regulations and hotel procedures.
• Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc.
• Support with opening and closure procedures.
• Takes reservations, in corporation with the supervisor and hostess/host, if necessary, because of special requests of the guest.
• Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
• Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
• Any other reasonable duties assigned by hotel management.

• High school Certificate required.
• Two years’ experience in same job role.
• Good communication and customer service skills.
• Passionate about Hospitality.
• Extrovert personality.