Waiter​/Waitress

Summary

The Waiter/Waitress is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.

• Greet and seat guests as they enter the restaurant.
• Present menus, answer questions about menu items, and offer recommendations.
• Take accurate food and drink orders using a POS system (Micros).
• Communicate with the kitchen about the orders and be very clear about special wishes of guests.
• Ensure timely delivery of meals and drinks.
• Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.
• Process payments, issue receipts, and handle cash or card transactions.
• Keep tables clean and ensure the dining area is tidy at all times.
• Follow all health & safety, food safety and hygiene regulations and hotel procedures.
• Keeps track of the stock and supplies in the restaurant and communicate where there might be a shortage like linen, glasswork etc.
• Support with opening and closure procedures.
• Takes reservations, in cooperation with the supervisor and hostess/host, if necessary, because of special requests of the guest.
• Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
• Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
• Any other reasonable duties assigned by hotel management.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

• Exceptional service delivery
• Efficiency of service
• Complaint resolution
• Teamwork
• Flexibility
• Reliability
• Positive body language
• “Can do” attitude
• Excellent grooming standards

• We hire for attitude and competencies, and train for skills!
• High school diploma preferred but often not required.
• Previous hospitality or food service experience.