Operations Controller

About The Role

Job title:

Operations Controller

#:
231586

Location:

Qatar - Doha

Job family:
Cargo & Airport Operations

Closing date:
25-Feb-2026

Efficiently overseeing daily operations of Qatar Aviation Services (QAS) Operations Control Centre within agreed standards and financial targets. Assists QAS Airside Duty Managers and terminal operations Duty Manager in achieving safe, secure on‑time turnaround of all aircraft according to the guidelines provided by Customer airlines. Ensuring employee productivity and monitoring consistency of all processes involved in live resource allocation.

• Provide significant contribution in the identification and development of operational plans to improve airside and landside performance and position Qatar Aviation Services as an innovative, best practice ground handler.
• Analyze the shift demand and check the resource plan with the line section allocators/Officer. Plans and adapts the operational live resource allocation and implementation based on the analysis and real time environment.
• Disseminate information pertaining to shift requirement through staff briefings in Operation department to ensure all staff during the shift are updated with real time operational requirements.
• Plan and coordinate staff resources required to meet Airport Emergency response activities in order to facilitate seamless function of Operations.
• Investigate, conclude and report incident(s) and accident(s) involving Qatar Aviation Services resources as well as instances of service lapse owing to Qatar Aviation Services and provide the final finding and recommendations to Senior Management.
• Constantly review and analyze the operational requirements and utilize operational experience to assess the situation, prioritize, and make knowledgeable decisions to appropriately elevate the issues.
• Provide effective ideas to the Line Manager and QAS Management and suggestions based on facts and analysis related to safety, operational effectiveness, efficiency, potential profit, cost‑benefit, support of Qatar Airways.
• Overview and provide feedback of all Operational activities through available resources.
• Is highly aware of the day to day costs and actively supervise costs and budget in an effective manner through predefined department KPIs and budget analysis report.
• Perform other department duties related to position as directed by the Head of the Department Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision.

• Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience.
• Experience in ground handling operations or airline environment.
• Experience in managing control center function.
• Strong and decisive leadership style who can work collaboratively and effectively with multiple stakeholders and deliver at pace.
• Expert and sound knowledge of ground handling operational procedures.
• Demonstrate the highest level of integrity, equality and respect.
• Ability to communicate effectively, with clear, concise and consistent messages.
• Understands the value of high customer service delivered with a cost conscious culture.
• Fluent in spoken and written English.
• Managerial skills— Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skill.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.